The wrong item was sent<\/li><\/ul>\n\n\n\nThe report can flag trends or a problem with a specific item, geographic area, or type of customer. <\/p>\n\n\n\n
Let the Customer Know You Care<\/h2>\n\n\n\n
A customer who experiences a botched return or product may leave a negative review. To reduce the risk to your seller metrics, reach out to the buyers who request a refund to see if you can do anything. <\/p>\n\n\n\n
Oprah, who knows a thing or two about human behavior, once said that most people simply want to know that you see them, hear them, and empathize.<\/p>\n\n\n\n
A personalized message and prompt, smooth return experience can turn a negative review into a positive one.<\/p>\n\n\n\n
Customers who leave negative reviews may decide to remove it if you show some genuine interest in fixing the problem. <\/p>\n\n\n\n
If you\u2019re an FBA merchant, send a message to follow up and confirm that everything is OK. You don\u2019t have control over the return process, but if the customer is unhappy, they may leave a bad review for your business. <\/p>\n\n\n\n
Returns can be a symptom of internal issues in your business, too. Plan for busy seasons to avoid staff overwhelm, errors, lack of stock, and an uptick in returns afterward. <\/p>\n\n\n\n
Ask existing employees to co-create a strategy to minimize returns. Foster a \u201cwe\u2019re all in this together\u201d camaraderie, so employees feel supported, not burned out. <\/p>\n\n\n\n
Create a System for Amazon Refunds<\/h2>\n\n\n\n
The second aspect to managing Amazon refunds is not about the customer. This is about your business systems.<\/p>\n\n\n\n
Returns are inevitable and can be harmful to your business. Having a system for dealing with them helps in two ways. Systems save time, and you may be able to automate certain tasks. <\/p>\n\n\n\n
Also, a system will reveal trends in returns. You can take action to correct an issue before it grows. <\/p>\n\n\n\n
Ask your refunds manager to create a spreadsheet tracking every return claim and authorization. Note deadlines for resolving issues for outstanding returns, so you don\u2019t miss them.<\/p>\n\n\n\n
Track pending refunds and confirm them with Amazon refund notification emails. Check every item that comes back determine if and how they should be restocked and relisted.<\/p>\n\n\n\n
For returns due to damage, FBA sellers need to track when the damage happened. If the damage to a return was Amazon\u2019s fault, you could request an Amazon FBA inventory reimbursement. <\/p>\n\n\n\n
For FBA returns, Amazon refunds the purchase before the item is returned. Track refund notifications email separately and log them by date. If the customer does not return the item within 45 days, you can request an Amazon seller reimbursement.<\/p>\n\n\n\n
Next Steps for An Amazon Refund Strategy<\/h2>\n\n\n\n
Every seller needs an Amazon refund strategy and system. The best strategy to minimize business risk and loss of revenue depend upon each business\u2019 needs. Larger sellers may benefit from outsourcing FBA reimbursement activity.<\/p>\n\n\n\n
At Legacy Seller, we specialize in Amazon seller reimbursement services. Contact us<\/a> to discuss your unique situation. <\/p>\n","protected":false},"excerpt":{"rendered":"Managing Amazon refunds the right way is essential for properly running your business. Here's how to properly manage your refunds.<\/p>\n","protected":false},"author":1,"featured_media":453,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/legacyseller.com\/wp-json\/wp\/v2\/posts\/449"}],"collection":[{"href":"https:\/\/legacyseller.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/legacyseller.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/legacyseller.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/legacyseller.com\/wp-json\/wp\/v2\/comments?post=449"}],"version-history":[{"count":1,"href":"https:\/\/legacyseller.com\/wp-json\/wp\/v2\/posts\/449\/revisions"}],"predecessor-version":[{"id":450,"href":"https:\/\/legacyseller.com\/wp-json\/wp\/v2\/posts\/449\/revisions\/450"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/legacyseller.com\/wp-json\/wp\/v2\/media\/453"}],"wp:attachment":[{"href":"https:\/\/legacyseller.com\/wp-json\/wp\/v2\/media?parent=449"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/legacyseller.com\/wp-json\/wp\/v2\/categories?post=449"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/legacyseller.com\/wp-json\/wp\/v2\/tags?post=449"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}