Do you sell products on Amazon Marketplace using its Fulfilled by Amazon (FBA) service? At some point, you will need to claim FBA refunds or an Amazon FBA reimbursement on your inventory.
If you're one of the more than 30,000 businesses with annual sales over $1 million on Amazon, that could add up to a large chunk of cash. Amazon FBA centers have a discrepancy rate of around 1-3% of inventory, which would amount to $10,000-30,000 of your sales.
As FBA handles the storage and shipping of your products on behalf of your business, it takes responsibility for them under its terms of service. Amazon protects your products while they are in its possession and will reimburse you if something goes wrong.
This article takes you through how you can claim Amazon FBA reimbursement to get your money back.
There are several reasons you can claim Amazon seller reimbursement on inventory you have sent to its warehouses:
You can also claim Amazon seller refunds if Amazon has overcharged your account for listing fees.
For products to be eligible for reimbursement, Amazon specifies that they must meet the following conditions:
If the products are eligible you can file claims for FBA refunds within a certain time period.
The way you can apply for Amazon FBA inventory reimbursement depends on where the product was in the sale process. There are three different types of reimbursement claims.
If a product gets lost or damaged while it is being shipped to an Amazon warehouse, you can submit a claim within nine months of the shipment.
First, you should confirm that the contents of the shipment match the shipping plan submitted in your account and that Amazon has not already reimbursed you.
If you are submitting a claim for lost items, you should use the Reconcile tab on your account dashboard. To open a claim for damaged items, you need to use the Contact Us page on Seller Central.
When you file a claim, you need to send Amazon the following information:
Amazon will confirm whether your claim is eligible and will either, reimburse, replace or reconcile the items.
If a product gets lost or damaged at an Amazon fulfillment center, you can claim a refund within 18 months of the item being reported as such in your Inventory Adjustments report.
First, you should check your inventory reports to confirm the date and adjustment code of the loss or damage. You also need to confirm that the product was not found or restored to your sellable inventory. And make sure that Amazon has not already reimbursed you.
To file a claim for lost items, you should use the Contact Us page on Seller Central, providing the transaction item ID from the inventory report or the FNSKU. For damaged items, there is a desktop browser tool on the Seller Central page where you need to enter the transaction item ID.
If an item gets lost or damaged when a customer return is processed, you can make a claim between 45 days and 18 months after Amazon has refunded or replaced the item for the customer.
First, you should check that Amazon has processed the refund or replacement in your account. You should also confirm whether Amazon already returned the item to your inventory or reimbursed you.
To file a claim, you should enter the customer order ID in the desktop browser tool on the Seller Central page. Amazon may ask you to provide more information.
You can manage your Amazon reimbursements manually, use an automated refunds manager tool, or outsource the task to a third-party service. Processing the claims yourself can be time-consuming and complicated, which would ultimately cost your business money and other resources. And most automated tools do not process all damage that might affect your inventory.
Instead, consider using an Amazon reimbursements service. That way you can focus on your sales growth and receive your refunds without hassle.
The best Amazon reimbursements service will handle the whole process on behalf of your business. They will manually check your Amazon Seller Central account to make sure no items get overlooked. They will track your shipments, handle returns and identify damaged goods. Then they will submit any necessary claims so you do not need to get involved.
At Legacy Seller, we carry out an FBA audit to analyze your entire inventory, check for overcharged Amazon fees, and recover any money owed so your business does not lose out on income. We review your account and file any eligible claims every two weeks -- unlike some services that file every few months.
Contact us today to learn more about how our Amazon FBA reimbursement service can work for your business and how you can benefit from our referral program.